Refund policy

Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are completely excluded from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additionally, the following items cannot be returned:
* Gift vouchers
* Downloadable software products
* Certain health and personal care items
* Items marked as "PRINT-ON-DEMAND products"

To complete your return, we require a receipt or proof of purchase. Please do not send your purchased items back to the manufacturer.

In certain situations, only partial refunds are granted:
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened
* Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
* Items returned after more than 14 days from delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@kunstgartenvertrieb.com.

Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
Exchanges are only granted for defective or damaged items. If you need to exchange an item for the same one, send us an email at info@kunstgartenvertrieb.com and send the item to: Gombrichgasse 3/41, Vienna, 1100, Austria.

 

Shipping
To return your product, you should mail your product to: Gombrichgasse 3/41, Vienna, 1100, Austria.

Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Time
The time it may take for your exchanged product to reach you may vary depending on where you live.

Shipping Insurance
If you are shipping an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.